CRYPTO FAQ
Gain deeper crypto insights and accelerate growth with our AI-powered analytics.
Make data-driven decisions to deliver outstanding results.
Is it secure? How are my funds safeguarded?
Your security is our top priority. Fidèle Luxwise uses bank-grade encryption, two-factor authentication (2FA), and cold storage to safeguard digital assets. We adhere to stringent financial regulations in France and undergo regular independent audits. Funds are insured against unauthorised access, so you can trade with confidence.
I’ve never invested in cryptocurrency before. Is getting started complicated?
Not at all—Fidèle Luxwise is designed for beginners:
- Step-by-step guidance and 24/7 support
- Risk-free demo to practice using virtual funds
- Automated tools that handle the heavy lifting for you
- Start small with just $5 and learn as you trade!
How quickly can I withdraw funds to my bank card?
Bank card withdrawals are processed within 1-3 business days in most regions. Crypto withdrawals to external wallets are usually completed in under 30 minutes. Processing times may vary based on your bank and verification status.
Why are there no fees? Is there a catch?
We earn revenue through premium features and volume-based partnerships with exchanges, not user fees. There are no hidden fees—you always see the exact transaction amount before confirming.
Is this service offered in my country?
Yes! Fidèle Luxwise is available in most countries worldwide (98+ and growing). Simply select your country during registration to confirm availability and view localized payment options. We comply with all local regulations to keep your trading safe and legal.
How should I decide where to invest? Do you offer investment recommendations?
We simplify crypto investing for beginners! Fidèle Luxwise offers:
- 1. AI-driven recommendations - Receive tailored coin recommendations aligned with your risk profile
- 2. Ready-made portfolios – Curated bundles (e.g., 'Starter Pack', 'DeFi Bundle')
- 3. Live market signals - Real-time buy and sell alerts for leading cryptocurrencies
Additionally, our interactive tutorial helps you learn as you invest!
Where can I find support if I encounter technical issues?
Our support team is available 24/7 via live chat and email at support@fidele-luxwise.com. For urgent issues, the average response time is under 15 minutes.
Is cryptocurrency legal? Do you comply with my country's financial regulations?
Yes, cryptocurrency is legal in most jurisdictions, and Fidèle Luxwise operates in full compliance with applicable local laws. Here's what you need to know:
- 1. Licensed Service
- Registered with (FinCEN, FCA, and CySEC)
- Independent firms conduct regular audits
- 2. Country-Specific Rules
- Automatic geo-compliance: Our platform adapts to your country's regulations
- KYC verification required where legally mandated
- 3. Your Funds Are Safeguarded
- Bank-level security (just like your online banking)
- 95% of assets held offline (cold storage)
Visit our Compliance page to see your country’s status, or contact support for details.
Which payment methods do you accept?
